Yes, Acuity Scheduling has a native integration with Zoom that automatically generates Zoom meeting links for your scheduled appointments.
If you’re running a service business—coaching, consulting, therapy, fitness training, or any field that relies on one-on-one or group video meetings—the friction between scheduling and video conferencing can slow you down. Acuity Scheduling handles the calendar side beautifully, but your clients still need to know where to join the call. The native integration between Acuity Scheduling and Zoom eliminates that gap by automatically embedding Zoom meeting links directly into your appointment confirmations and calendar invites.
How the Integration Works
The Acuity Scheduling and Zoom integration operates on a straightforward principle: when you create or schedule an appointment in Acuity, the system generates a unique Zoom meeting link and attaches it to that appointment. Here’s what happens under the hood:
- Automatic link generation: Once enabled, Acuity creates a new Zoom meeting for each appointment you schedule. You don’t manually create meetings in Zoom—Acuity handles it.
- Link insertion in confirmations: The Zoom URL appears in your appointment confirmation emails sent to clients, so they have the meeting link immediately after booking.
- Calendar sync: The meeting link is also embedded in calendar invitations (iCal, Google Calendar, Outlook, etc.), making it easy for clients to join directly from their calendar apps.
- No double-entry: You manage everything from Acuity’s interface. There’s no need to log into Zoom separately to create each meeting.
- Zoom account requirement: You’ll need an active Zoom account (Pro plan or higher) with API credentials configured to enable this integration.
Key Features & Capabilities
This integration delivers several practical benefits for scheduling-heavy workflows:
- Instant client access: Clients receive the Zoom link in their confirmation email and calendar invite, reducing “where do I join?” support tickets.
- Unique meeting per appointment: Each appointment gets its own Zoom meeting ID and link, preventing accidental overlap or confusion when back-to-back clients might otherwise join the same room.
- Reduced manual setup: Eliminates the step of copying and pasting Zoom links into appointment notes or emails, saving time across hundreds of bookings per month.
- Professional appearance: Clients see a polished, integrated experience—the meeting link feels like part of your service, not an afterthought.
- Timezone-aware scheduling: Acuity’s timezone handling means clients in different regions see the correct meeting time, and Zoom respects that when the meeting is created.
- Cancellation handling: When you cancel an appointment in Acuity, you can also cancel the corresponding Zoom meeting, keeping both systems in sync.
Setup Difficulty
Medium (15–30 minutes, some configuration required)
The integration isn’t a one-click affair, but it’s straightforward for anyone comfortable navigating software settings. You’ll need to:
- Verify you have a Zoom Pro account or higher (free accounts don’t support this integration).
- Generate Zoom API credentials (Server-to-Server OAuth token) from the Zoom App Marketplace.
- Enter those credentials into Acuity Scheduling’s integration settings.
- Test by creating a sample appointment and confirming the Zoom link appears.
If you’re unfamiliar with API credentials, the Zoom and Acuity documentation walk you through each step. No coding is required; you’re just copying and pasting authentication tokens into a form.
Alternatives & Workarounds
If the native integration doesn’t meet your needs—or if you’re using a different scheduling tool—here are other ways to connect Acuity and Zoom:
- Zapier: Create a Zap that triggers when a new Acuity appointment is booked, then use Zapier’s Zoom action to create a meeting and add the link back to Acuity via a webhook or email. This is more flexible but slower and requires a Zapier subscription.
- Make (formerly Integromat): Similar to Zapier, Make offers Acuity and Zoom modules that can be chained together for custom workflows, useful if you need conditional logic (e.g., only create Zoom links for certain appointment types).
- Manual entry: For low-volume schedules, you can create Zoom meetings manually and paste the links into Acuity appointment notes. Not scalable, but requires no setup.
- Competing products: If you need deeper video conferencing features, consider Calendly (which integrates with Zoom similarly) or Setmore, though neither offers the same level of customization as Acuity.
Frequently Asked Questions
Does the Zoom link work for group appointments in Acuity?
Yes. If you schedule a group appointment (multiple clients in one slot), Acuity generates a single Zoom meeting link that all participants receive. Everyone joins the same room. This is useful for classes, workshops, or group coaching sessions.
What happens if I cancel an appointment—does the Zoom meeting get deleted?
Acuity can be configured to cancel the corresponding Zoom meeting when you cancel the appointment, but this depends on your integration settings. Check your Acuity integration dashboard to confirm the cancellation behavior is enabled if that’s important to your workflow.
Can I customize the Zoom meeting settings (e.g., waiting room, recording)?
The native integration generates a basic Zoom meeting. For advanced settings like enabling the waiting room, automatic recording, or participant limits, you’ll need to adjust those in your Zoom account settings or use Make/Zapier to add custom logic. Alternatively, you can manually adjust settings for individual meetings in Zoom if needed.
Do I need a Zoom Pro account, or will a free account work?
You need at least a Zoom Pro account. Free Zoom accounts don’t support the API access required for this integration. If you’re currently on a free plan, upgrading to Pro is a one-time decision that unlocks this and other integrations.
Disclaimer
Integration features and capabilities may change as Acuity Scheduling and Zoom release updates. Always verify the current state of this integration on Acuity’s official integration marketplace and Zoom’s documentation before making a final decision. Test the integration in a sandbox or with a test appointment before rolling it out to all your clients.